faulty ac provided to me

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Jago Grahak Jago Complain ID : JGJN041256   54   Complaint's Reply

Consumer Forum Complaint  Complaint Date : September 5, 2019

Complaint Against / To : Voltas and tata Cliq

I purchased voltas AC from Tata cliq and it was installed on 05.05.2019 . Around 16 June I complained for not cooling and it was checked that condenser coil is faulty . after my vigorous efforts and persuasion voltas replaced the outdoor unit after 12-15 days .
Again after one month i.e, on 2nd august i reported complain for cooling and to that voltas is not ready to replace the unit again. They are saying to refill the gas. I asked for written assurance also that if within one year of filling of gas it leaks again then they will replace the unit . but Voltas is not ready to give me the assurance.
Voltas and Tata Cliq has cheated me and provided me the faulty AC.

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    Faulty ac provided to me

    Dear Anu,

    We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected]

    Voltas Online Team

    September 17, 2019 Voltas

    Faulty ac provided to me

    Dear Anu,

    We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

    Voltas Online Team

    September 9, 2019 Voltas