Deficiency in Service
Complain ID : JGJN050148 47
Consumer Court
Complaint Date : December 21, 2020
- State : Madhya Pradesh
- City : Indore
- Address: Sapna Sangeeta Indore
I paid and got installed Jio Fiber with advance rental plan for 12Months + 2Months.
Jio fiber ID - 300251651113
I have mainly two issues :
(1) I have paid for 12M advance rental plan and I was promissed that two months extra will be given to me that is total 14 months of service will be given to me but, I have not received the same.
Now they are saying that 2Months Voucher was given to you which you allready used.
How can anyone use 2Months Voucher in between a 12 Months active plan.
This is a technical fault or new way of cheating customers.
(2) I have constantly emailed and messaged for speed issues but to resolution has been given to me . I am not able to use the services due to these issues, this time period should be subtracted from my rental time period.
I have contacted Jio fiber regarding above issues multiple times but no response is received from Jio Fiber team.
I feel cheated by paying in advance for 12 Months. This is clearly a case of deficiency in services.
Please resolve my issues asap.
Thank You
Jio fiber ID - 300251651113
I have mainly two issues :
(1) I have paid for 12M advance rental plan and I was promissed that two months extra will be given to me that is total 14 months of service will be given to me but, I have not received the same.
Now they are saying that 2Months Voucher was given to you which you allready used.
How can anyone use 2Months Voucher in between a 12 Months active plan.
This is a technical fault or new way of cheating customers.
(2) I have constantly emailed and messaged for speed issues but to resolution has been given to me . I am not able to use the services due to these issues, this time period should be subtracted from my rental time period.
I have contacted Jio fiber regarding above issues multiple times but no response is received from Jio Fiber team.
I feel cheated by paying in advance for 12 Months. This is clearly a case of deficiency in services.
Please resolve my issues asap.
Thank You
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