Pearl Kent Water Purifier service not attended
Complain ID : JGJN039068 57 Complaint's Reply
Consumer Complaint
Complaint Date : June 11, 2019
- State : Tamil Nadu
- City : Pollachi
- Address: Swasthya Retirement Homes, No14 Ph2 ,sholanur, Palanigounder Pudur, Pollachi642002
A request for service of kent pearl waterpurifier,which is covered under the warranty period , was lodged on june 8th2019. The assigned no is 190608-08361.Technician Mr.Chandran was the person assigned .
I,Tara had registered the request for my mother ,a senior citizen in her mid 80's. I had particularly told the customer rep to send the technician after 10 am only. Message to her phone was sent that he would arrive at 8am on monday.
The technician's number as stated was incorrect.Without calling, he arrived. I had to come to pollachi from palakkad. I had told Mr. Shubam that he should make a note of sending the technician after10am and he should call. Chandran said he would come in the evening. He failed to. I contacted customer care again . Spoke to a Mr. Mano. Other than a rote apology, nothing has been done.Tried calling Chandran several times today. He does not respond.During installation, he gave similar trouble.
He turns up early morning without calling. No senior officer is responding,they are busy always and never make a call back. My mother is living in a retirement home in Pollachi where there are certain regulations. Thoroughly disatisfied with the service.
I,Tara had registered the request for my mother ,a senior citizen in her mid 80's. I had particularly told the customer rep to send the technician after 10 am only. Message to her phone was sent that he would arrive at 8am on monday.
The technician's number as stated was incorrect.Without calling, he arrived. I had to come to pollachi from palakkad. I had told Mr. Shubam that he should make a note of sending the technician after10am and he should call. Chandran said he would come in the evening. He failed to. I contacted customer care again . Spoke to a Mr. Mano. Other than a rote apology, nothing has been done.Tried calling Chandran several times today. He does not respond.During installation, he gave similar trouble.
He turns up early morning without calling. No senior officer is responding,they are busy always and never make a call back. My mother is living in a retirement home in Pollachi where there are certain regulations. Thoroughly disatisfied with the service.
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PROBLEM IN PRINTER EPSON L380 by RAJNISH KUMAR:
(5 of 5)
Dear Sir/Mam,
I am awaiting for solution from long time, Please help to do the needful, I have checked with my friends printer with same Epson L380, They have good feedback.
There is shade problem on full page printing, Brown Golden shading showing on photo. Same is increasing day by day
I am noted on your engineer job sheet from 1st day of printer installation but no any response from Epson service centre.
I am attaching sample of photos taken in front of your engineer and original photos. Same photo is showing brown golden shade on full photos with in a of 4 photos.
Dear Sir,
Complaint number registered no. 6158084 dated 11.06.2019 again for same problem, Please help to resolve the problem.
Photos with Printer L201 attached now and Photos L380 already not correct.
by KENT RO SYSTEMS:
(5 of 5)
Dear Sir,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
by Kent RO Systems Ltd.:
(5 of 5)
Dear Sir,
As per update received from our service team your ticket has been closed.
Regards,
Team Kent
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