WORST SERVICE OF THE WORLD ZOOMCAR FRAUD SERVICE AND TERRIBLE CARS
Complain ID : JGJN022382 37
Car Booking Complaint
Complaint Date : September 6, 2016
- State : Delhi
- City : South Delhi
- Address: B13 Sarvodya Enclave
Firstly, I would like to say that I never badmouth anything that I use even if the product or service was bad because I think that people are doing their best but my experience today has compelled me to write against this company.
WORST SERVICE OF THE WORLD ZOOMCAR. THEIR NEW TAGLINE IS A TERRIBLE CAR WITH TERRIBLE SERVICE! I had a booking for ford figo (JPS6V5S79). The initial time for pickup was 1:00PM but for some reason they cancelled that I had to wait a full hour(and re-book on the app again and again only to find out there was an error on the app and you can only change the booking time via website) to get the car.
Initially the car was a bit funny to drive but I believed it to be due to the high usage of the car (75000KMS). After going through the trouble of going to Greater Kailash East and getting the car, the car broke down on the way to ghaziabad within the hour that I took it. I had to wait a full hour before I could get assistance and that too not from ZOOMCAR but I had to arrange my ride home back to delhi myself. I requested the company to send me another car but they refused and are telling me that they will give me a full refund.
This is the most shit service I have ever paid for(paid alot too, they overcharged me 560 aswell)
They are so unprofessional and have no regard for somebody elses time or safety. I am a woman and it could have been the middle of the night. The car has serious issues which an amateur mechanic can also pinpoint(Clutch plate in terrible condition). I requested again and again for another car to no help. My whole day is wasted due to their mismanagement and I am officially sick because of waiting in the sun for an hour.
WORST SERVICE OF THE WORLD ZOOMCAR. THEIR NEW TAGLINE IS A TERRIBLE CAR WITH TERRIBLE SERVICE! I had a booking for ford figo (JPS6V5S79). The initial time for pickup was 1:00PM but for some reason they cancelled that I had to wait a full hour(and re-book on the app again and again only to find out there was an error on the app and you can only change the booking time via website) to get the car.
Initially the car was a bit funny to drive but I believed it to be due to the high usage of the car (75000KMS). After going through the trouble of going to Greater Kailash East and getting the car, the car broke down on the way to ghaziabad within the hour that I took it. I had to wait a full hour before I could get assistance and that too not from ZOOMCAR but I had to arrange my ride home back to delhi myself. I requested the company to send me another car but they refused and are telling me that they will give me a full refund.
This is the most shit service I have ever paid for(paid alot too, they overcharged me 560 aswell)
They are so unprofessional and have no regard for somebody elses time or safety. I am a woman and it could have been the middle of the night. The car has serious issues which an amateur mechanic can also pinpoint(Clutch plate in terrible condition). I requested again and again for another car to no help. My whole day is wasted due to their mismanagement and I am officially sick because of waiting in the sun for an hour.
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