Over charging of Fare complaint against OLA Cab booking Bangalore
Complain ID : JGJN029565 63 Complaint's Reply
Cab Booking Complaint
Complaint Date : November 20, 2017
Date of Incident: 17-Nov-2017
OLA booking Number: 735324699
I booked a ride on Nov 17, 2017 from Diamond District office, HAL road Bangalore to Janhavi Shelters, Yelenahalli-Bangalore. Total distance is 13 Kms i had booked it under the share ride pass 12 Kms for fix Rs 90 and balance will be charges at variable. I was excepting the fare would be around Rs 125 (90+15+tax). but to my surprise it was Rs 172 + tax 13.11 total of Rs 186.
When I raised a complaint they told me that it is prepaid and system calculated. after that i provided them the actual distance based on the Google GPS which is 13 Kms for which they claim that it is 17.34 KMS, when i asked for the details of route and billing break they refuse to give the same. Instead they say it is calculated by system.
Attachment:
- Actual Google map with distance.
- OLA invoice
- OLA booking point detail on map.
REsolution:
- Refund of access amount
- Fix the solution.
- Share the details of route and break-up of fare.
OLA booking Number: 735324699
I booked a ride on Nov 17, 2017 from Diamond District office, HAL road Bangalore to Janhavi Shelters, Yelenahalli-Bangalore. Total distance is 13 Kms i had booked it under the share ride pass 12 Kms for fix Rs 90 and balance will be charges at variable. I was excepting the fare would be around Rs 125 (90+15+tax). but to my surprise it was Rs 172 + tax 13.11 total of Rs 186.
When I raised a complaint they told me that it is prepaid and system calculated. after that i provided them the actual distance based on the Google GPS which is 13 Kms for which they claim that it is 17.34 KMS, when i asked for the details of route and billing break they refuse to give the same. Instead they say it is calculated by system.
Attachment:
- Actual Google map with distance.
- OLA invoice
- OLA booking point detail on map.
REsolution:
- Refund of access amount
- Fix the solution.
- Share the details of route and break-up of fare.
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