Reverse amount a failed transaction me RBI Harmonisation of Turn Around Time (TAT) and customer comp
Complain ID : JGJN053285 24
Banks Complaint
Complaint Date : June 30, 2021
- State : Uttar Pradesh
- City : Kanpur
- Address: Ward No 9
Harmonisation of Turn Around Time (TAT) and customer compensation for
failed transactions using authorised Payment Systems
Sl. no. Description of the incident Framework for auto-reversal and compensation
Timeline for auto-reversal Compensation payable
I II III IV
1 Automated Teller Machines (ATMs) including Micro-ATMs
a Customer’s account debited but cash not dispensed. Pro-active reversal (R) of failed transaction within a maximum of T + 5 days. ₹ 100/- per day of delay beyond T + 5 days, to the credit of the account holder.
2 Card Transaction
a Card to card transfer
Card account debited but the beneficiary card account not credited. Transaction to be reversed (R) latest within T + 1 day, if credit is not effected to the beneficiary account. ₹ 100/- per day of delay beyond T + 1 day.
b Point of Sale (PoS) (Card Present) including Cash at PoS
Account debited but confirmation not received at merchant location i.e., charge-slip not generated. Auto-reversal within T + 5 days. ₹ 100/- per day of delay beyond T + 5 days.
c Card Not Present (CNP) (e-commerce)
Account debited but confirmation not received at merchant’s system.
Your A/c 230400 is debited with Rs 685.00 on 03-01-2020 07:38:13 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 17109.89.
Your A/c 230400 is debited with Rs 685.00 on 08-01-2020 06:35:05 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 4047.05.
16/06/2021 ko reverse amount me TAT ka palan nhi kiya gaya hai
failed transactions using authorised Payment Systems
Sl. no. Description of the incident Framework for auto-reversal and compensation
Timeline for auto-reversal Compensation payable
I II III IV
1 Automated Teller Machines (ATMs) including Micro-ATMs
a Customer’s account debited but cash not dispensed. Pro-active reversal (R) of failed transaction within a maximum of T + 5 days. ₹ 100/- per day of delay beyond T + 5 days, to the credit of the account holder.
2 Card Transaction
a Card to card transfer
Card account debited but the beneficiary card account not credited. Transaction to be reversed (R) latest within T + 1 day, if credit is not effected to the beneficiary account. ₹ 100/- per day of delay beyond T + 1 day.
b Point of Sale (PoS) (Card Present) including Cash at PoS
Account debited but confirmation not received at merchant location i.e., charge-slip not generated. Auto-reversal within T + 5 days. ₹ 100/- per day of delay beyond T + 5 days.
c Card Not Present (CNP) (e-commerce)
Account debited but confirmation not received at merchant’s system.
Your A/c 230400 is debited with Rs 685.00 on 03-01-2020 07:38:13 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 17109.89.
Your A/c 230400 is debited with Rs 685.00 on 08-01-2020 06:35:05 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 4047.05.
16/06/2021 ko reverse amount me TAT ka palan nhi kiya gaya hai
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