10000 rs. fraud, i was sitting at my Gurgaon Residence and received a msg.

Complain ID : JGJN034597   28  

Banks Complaint  Complaint Date : October 3, 2018
  • State :  Haryana
  • City :  Gurgaon
  • Address: Plot No. 421, Pace City 2, Sector 37, Gurgaon
Sir,

My name is Vatan Bhardwaj with A/C no. 2783118008479 in Canara Bank. on 3rd August 2018, i was sitting at my Gurgaon Residence and received a msg. from Bank that an ATM withdrawal of rs. 10000 is done on my A/C. i immedietly called customer care and also massaged to block. i have shared all the details with CC and next day submitted all the docuements and FIR copy to Canara bank secror 10A branch. since that day i am chasing the bank, also sent so many complaints on their portal as well but no solution is received. now today manager is saying that the bank has investigate and they found no fraud.
earlier they were saying that the card was cloned and the transection was done so they will claim this from insurance and will refund my money.
now i do not know where to go and where to approach as customer care is not picking up the phones...Plz help
Complaint Against / To: canara bank

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