Cheated for defective product by villara.com

With heavy heart and high hopes, I want to bring to your notice the CYBER FRAUD with me by one of the Online Shopping Sites (www.vilara.com and www.voonik.com) who have their registered office at Voonik Tech. Pvt. Ltd., Manyata Embassy Business Park, Block N-1, Balsa – 2nf Floor, Nagvara, Bengaluru – 560045 (Contact No. 080-66667777, email: care@voonik.com) and Delhi Designer Ms Preeti S Kapoor (9999482022, 9810216516) is a partner to this.

My daughter Ms Monika Mittal, who is getting married in Oct 2016, purchased a Wedding Dress for INR 58,500/- from voonik.com (vilara.com) site vide Order No. V702867007 dated 15th August 2016. A designer product (designed by Ms Preeti S Kapoor of Delhi having her outlet in “40, SHAHPUR JAT”) was ordered for her engagement which was received ~04th Sep 2016. On receipt, she was not satisfied with the product as the designer has supplied a wedding dress which was lying with her off the shelf. The designer is now claiming the same to be tailor made which is not correct, as neither the designer sent anybody to our place to take the customer’s measurements, nor called the customer to her place for measurements and even no trials of the dress were conducted before finishing. Moreover, the embroidery on the dress, which was supposed to be HAND EMBRIODARY is actually MACHINE MADE and that too very SHABBY and not any uniform pattern and is defective. Accordingly, we have raised for Return/Refund for this dress on 06th OR 07th Sep, which this site is not entertaining.

The return policy for the product mentions 10 day return in case of wrong/defective product. As there was no size details mentioned on website, it is responsibility of the Site and Designer to confirm the measurements with the customer, when all contact details are available with them. This is not a standard UG or Readymade Garment which will be supplied based on S/M/L/XL/XXL basis. It is a DESIGNER DRESS and how a designer can supply such product without firm measurements. In fact, this designer should be BLACK LISTED by the company.

We have been struggling with these guys for last three weeks for return/refund of the product. I am sorry to inform you that the approach of this team is highly unprofessional. As the credibility of this site and designer is doubtful, nothing less than Return/Refund is acceptable.

I had a talk with their Mr Sanjiv Jain (Sales) available at +91 9890889938 on Saturday (17th Sep) and he had given us the time upto Tuesday evening for resolution. I am trying hard to contact him to know the status, but no positive response has been received from him. I talked to Ms Preeti S Kapoor also, and she is also not giving any conclusive positive reply. Hence, I am constrained to take up the matter with you. Please help me.