Aircel deducted Balance without any reason, Balance Issue. Rs. 30/- has been debited
Complain ID : JGJN027850 27 Complaint's Reply
- State : West Bengal
- City : Kolkata
- Address: 62/12 Hari Pada Dutta Lane
Dear Sir,
Yesterday night, suddenly I found a message came saying that my balance amount of Rs. almost 30/- (approx) has been deducted from my account. This is simply ridiculous.
My balance was Rs. 60.00, but to my utter surprise I got the sms saying that my balance has come down to Rs. 29.87, inspite my data connection was off. Then I opted for service request and found that there was no service request from my end. My data connection was off and I didnt make any call also, so how could the balance come down to this amount. Screen shots enclosed.
Please revert the amount as I my data connection was off and I didnt make any calls as well. Please do the needful at the earliest else, I think I should go to Consumer Forum if my complaint does not solve by Aircel Team.
Regards,
Susmita Ghosh
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by Aircel:
(5 of 5)
Dear Customer (JGJN027850),
We are forwarding your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
by Aircel:
(5 of 5)
Dear Customer (JGJN027850),
We hope that our team got in touch with you and shared all the requisite information regarding your balance deduction.
Warm Regards,
Aircel Social Media Team
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