Godraj sub standard product, washing machine from national electronics kannur kerala state


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Jago Grahak Jago Complaint ID : JGJN028719   105   Complaint's Reply

Washing Machine Complaint  Complaint date : September 21, 2017
  • Region :  Kerala
  • City :  Kannur
  • Address: Seapearl, Opp Srikrisha Resort

Complaint Against / To : godrej washing machine

i have purchased godrej eon 650 6.5 kg washing machine from national electronics kannur kerala state on 22-1-2016.From the very begining this machine is giving lots of problem.In the span of 1.8 years this machine was repaired atleast 5 times.At the present moment its not in working condition.I am really suprised branded company supply such sub standard product.once this machine was taken by us to their service centre for repairs and was returned to us after almost one month.At this moment mechanic had come to my house and he coudn't repair.Idon't know how long it will take.My humble request is pls repace this defective machine and give me a fresh one which is upto the mark.there is no point in using this machine which is regularly giving us problems.Thanks expecting a favourable reply at the earliest.

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    Consumer complaint's reply and reviews

    Godrej Appliances Godrej Appliance September 22, 2017

    Dear Customer,

    We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

    Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

    Regards,
    Godrej Appliances Team.

    Godrej Appliances Godrej Appliance September 25, 2017

    Dear Customer,

    We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

    Regards,
    Godrej Appliances Team.

    Godrej Appliances Godrej Appliance September 27, 2017

    Dear Customer,

    As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

    Regards,
    Godrej Appliances Team.