Hotel not booked Himachal Travel Wings service
Complain ID : JGJN025342 51
Travel Complaint
Complaint Date : January 4, 2017
- State : Himachal Pradesh
- City : KulluManali-Kullu
- Address: Summer Palace Near Hotel Dream Manali P.O Manali-(175131) Distt. Kullu Himachal Pardesh
For 31st December 2016, I had booked a hotel in Manali for 1 day at Manali using Himachal Travel Wings service. My experience was unsatisfactory and very bad in the following ways .
- When I reached to place, I found booking was not done and staff refused to provide me accommodation.
- As I was with family I had to search here and there for the accommodation and it caused me several issues like hotel not found.So i came back to kullu and booked hotel by my own.
- As i did not get accommodation, I refused to provide 1800 rs.
- When I refused to provide 1800 rs, Himachal Travel Wings staff behaved very rudely and told me that they will not drop me till Delhi airport , as cab facility was provided by them.
It was an implied term of our package booking that the hotel accommodation/booking will be provided
by travel agent.
You can refer Supply of Goods and Services Act 1982/ Consumer Rights Act 2015.
Please find attached voucher provided by travel agent.
I request you to response to this as early as possible.
- When I reached to place, I found booking was not done and staff refused to provide me accommodation.
- As I was with family I had to search here and there for the accommodation and it caused me several issues like hotel not found.So i came back to kullu and booked hotel by my own.
- As i did not get accommodation, I refused to provide 1800 rs.
- When I refused to provide 1800 rs, Himachal Travel Wings staff behaved very rudely and told me that they will not drop me till Delhi airport , as cab facility was provided by them.
It was an implied term of our package booking that the hotel accommodation/booking will be provided
by travel agent.
You can refer Supply of Goods and Services Act 1982/ Consumer Rights Act 2015.
Please find attached voucher provided by travel agent.
I request you to response to this as early as possible.
Related complaints
-
For refund of 210000 inr with interest and damage cost from The Pacific holiday worldMegha Jaiswal / Travel Complaint / March 19, 2024 / East Delhi / DelhiHi Team, I have taken 10 years package from the Pacific holiday world for 70 night /80 days bookings in 4/5 star hotel with studio or above category room. I had paid 210000 inr for the same now they denying to provide the service also they are denyin... -
Fake promises made by Pacific Holiday World delhiSanket / Travel Complaint / March 7, 2024 / Pune / MaharashtraAfter providing worst service now they are not provided refund. I am chasing since 3 months now. I am also one of the member who is suffering for the refund as I am not getting what is promise at the time of taking membership. For refund they said th... -
Verbal Abuse and Misbehavior of bus driverHimanshu Dhanda / Travel Complaint / January 10, 2024 / South Delhi / DelhiI am a PhD scholar presently working in sufdarjung hospital, we took a bus (orange) from naroji nagar to south campus at 7:34 on 09/01/2023 , bus number DL1PD0704 bus route 711. Their was also a female coworker travelling along with me, The bus drive... -
Fare xtra chargeMonu kumar / Travel Complaint / December 27, 2023 / Muzaffarpur / Biharबिहार राज बस सेवा की गाड़ी जो मन मानी पैसा लिया जो की मुजफ्फरपुर से पटना का किराया 116है मगर 150। रुपया मनमानी लिया
-
Not refunding my amount since 6months tourscaveKorada anudeep kumar / Travel Complaint / December 15, 2023 / Nainital / UttarakhandI had booked a Bali trip in June month and paid 1.39000rs via google pay he himself the tour operator Arpit joshi cancelled the trip and not refunding my amount since 6months -
Ansh travell fraud booking which promote by Bhopal travellsVidya prasad / Travel Complaint / December 10, 2023 / Bhopal / Madhya PradeshTravelling by Ansh travell which connected with Bhopal travellers taken 3000rs for a single seat lucknow to bhopal where in bus observation my journey up on 8th and down10th , he cancell 01 bus both time time and travelling people forcely giving seat...
Service issue | Complaint | Query | Feedback | Suggestion | Reply