Complaint regarding Sony BRAVIA TV Model No. KLV-40NX520, Serial No. 2421019
Complain ID : JGJN025269 30
- State : Uttar Pradesh
- City : Ghaziabad
- Address: A-16,sahyog Apt,sector-9
Model : Bravio TV Model : KLV-40NX520 IN5
Date of Purchase : 04 /01 / 2012
S.NO : 2421019
CASH INVOICE NO : 6714
Despite of my repeated emails , no action has been taken till date .I am being informed by the customer care centre executive one or another vague excuse not to replace free of cost . It is worth mentioning here and to bring to your notice and urgent attention that the Product got defective( appearance of horizontal lines ) within a period of 03 years i.e 2015 itself and when I contacted the sony customers care centre , I was told that it is minor defect probably some voltage issue and contact us when the defects increases further . After few months the defect further increased to 20% and then stayed for some months. To my utter surprise in 2016 suddenly defect lines covered 70% the screen within 20 days with red and blue screen both horizontally and vertically so again I contacted sony customer centre .and reply was get the part replaced for approxiamte cost of Rs 18,484 /-which is totally unjustified, unreasonable and unbelievable . and should be replaced free of cost rather than asking for money for defective product Had been the product from some Chinese company , I would have never bothered as the quality is not their USP .
I even wrote to the Managing Director but no action was taken and grievance was not resolved till date
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