Complaint Electronic Paradise Pvt. Ltd WRONG LED MODEL GIVEN 40 inchVideocon LED TV
Complain ID : JGJN024183 191 Complaint's Reply
Television TV Complaint
Complaint Date : November 8, 2016
- State : Delhi
- City : West Delhi
- Address: B1/626, Metro Piller No.572, Main Najafgarh Road, Janakpuri, New Delhi - 110058.
I bought a 40 inch (102cm) Videocon LED TV Model No: VKV40FH18XAH for Rs.32,800/- (vide retail invoice no. DC/R-4129/2016-17 dated:06-10-2016 Represented By: Mr. Vinod) from a local dealer "Electronic Paradise Pvt. Ltd." Address: B1/626, Metro Piller No.572, Main Najafgarh Road, Janakpuri, New Delhi - 110058. But the dealer made the wrong model no.:VMA40FH18XAH of 38 inch (98cm) delivered to my place.
When i contacted them that you have delivered me the wrong model, they said we will replace the LED, and for the time being you can use the delivered LED.
But till date (exactly a month from the date of purchase) they are giving excuses that they don't have the the particular model in stock and will not be able to replace it.
i requested you to please help me out from this critical situation as they have played with emotions of my family.
Therefore, you are requested to kindly take some strict action against the dealer, as they have played with my family's emotions cause i don't want my money back, i want LED TV.
When i contacted them that you have delivered me the wrong model, they said we will replace the LED, and for the time being you can use the delivered LED.
But till date (exactly a month from the date of purchase) they are giving excuses that they don't have the the particular model in stock and will not be able to replace it.
i requested you to please help me out from this critical situation as they have played with emotions of my family.
Therefore, you are requested to kindly take some strict action against the dealer, as they have played with my family's emotions cause i don't want my money back, i want LED TV.
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by Videocon:
(5 of 5)
Dear Customer,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Videocon Online Team
by Videocon:
(5 of 5)
Dear Customer,
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team
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I have purchased a Samsung Refrigerator on 24.03.2018 at Electronic Paradise at Indirapuram,U.P. and commit 5%cash back return for 90 days. But no cash back return till days.I have paid six installment and already mail to EP,indirapura, send all statement in bank.
I requested to you , please help me for cashback.
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Shailendra Kumar Verma
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regarding invoice by AMIT SHARMA:
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dear sir
before some times. i have to purchase a laptop of hp . we have gst number. so i said to your accountant that please mention gst number at invoice but your accountant not mentioned my gst number at invoice.
my purchasing of the month of november 2018
i again request to you that please add my gst number in invoice so we have to credited of gst valuve
regards
amit sharma
7982938387
Vihicle unloading by Kuldeep kumar:
(5 of 5)
Sir, namskar
Sir ap se anuroadh h ki g10 udhyog nagar delhi ka jo unloading ka staff h drivero ke sath battmiji se pes ate h aur gadi kai ghanto me khali karate h so plise sir ap unko samjhaiye drivaero se Namrata se pes aye aur unke bhi samay ki kadra kre. Thank you
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