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Complaint about snapdeal not refund my money

Complaint Against / To : snapdeal

I am Akhilesh From Allahabad, Order ID-17545700128,I received this product sucessfuly on dated 02-01-2017 but when i open this product and found Totally Different and Old item that i ordered after that i proceed for refund and register my complain against this with justification of "Different & old item"but 2 days before when courier boy came from JV express and deny to accept this product.After this i called snapdeal customer care many times and they say only" don't worry they will arrange next pick up" and today 13 days passed there is no action is taken from their side.

Jago Grahak Jago Complaint ID : JGJN025446   72   Complaint's Reply

Shopping Complaint  Complaint date : January 10, 2017

Complaint by : akhilesh

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    Snapdeal January 11, 2017

    Dear Akhilesh,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

    Team Snapdeal