booked and Air Purifier on 10/11/2016. the company promised to deliver it in 4 to 6 days
Complain ID : JGJN025981 28 Complaint's Reply
Online Order Complaint
Complaint Date : February 6, 2017
- State : Delhi
- City : South Delhi
- Address: G 2 Mahanadi Extension IGNOU Maidangarhi New Delhi 110068
I booked and Air Purifier on 10/11/2016. the company promised to deliver it in 4 to 6 days. When I didn't get the product within the specified time, I wrote a number of mails which were unaanswered by the company. After 1 month when I clll the customer helpline, I was told that since the product was not available,I'll get the refund latest by 10/01/2017. When I didn't received the payment, I called them again. this time they told me that they've forwarded my complaint to refund department and they would call me within a week. When I didn't received any response, I wrote on the facebook page of the company. This time also I received only the assurance and nothing more. I've written almost 10 mails and several facebook messages to the company but have received no response. I feel cheated by the company. the first mail confirming my order is pasted below:
Dear Mr. Anand Gupta,
Thank you for shopping with us. Your transaction is successful.
Your transaction id is 196561, Payment Gateway- Visa/Mastercard/AMEX-Airpay
Your Customer ID is 8000125270
Your order will be delivered to you in 4 - 6 working days.
Eureka Forbes Children’s Day Offer – With this transaction, you stand
a chance to win iPad mini
(T & C apply)
Please note that the products availed in the offer – Provogue Watch
will be shipped to you separately within 2 weeks.
For any further queries you can reach us on 080-46636363 or email us at
shopping@eurekaforbes.com
The details of the order you placed are mentioned below:
table with 4 columns and 13 rows
Billing Address
Shipping Address
First Name
Anand
First Name
Anand
Last Name
Gupta
Last Name
Gupta
House No.
G2
House No.
G2
Address1
Mahanadi extension IGNOU
Address1
Mahanadi extension IGNOU
Address2
Maidangarhi
Address2
Maidangarhi
Landmark
IGNOU
Landmark
IGNOU
State Name
Delhi
State Name
Delhi
City
NewDelhi
City
NewDelhi
Pincode
110068
Pincode
110068
Mobile
9968259651
Mobile
9968259651
Email
anandsep9@gmail.com
Email
anandsep9@gmail.com
Employee Code
9083905
Order Form No.
table end
table with 5 columns and 3 rows
Product Code
Product Name
Quantity
Amount(in Rs.)
Transaction Date
GAPD200SCPR000
DR. AEROGUARD SCPR 200
1
13,990
11/10/2016 9:09:50 AM
Total Amount (inclusive all)
13,990
table end
Please note that should you choose to pay offline and ask for a refund
on this online transaction applicable bank charges of 2.5%, Service
Tax 10% on the
bank charges and ECESS of 0.3% on service tax would be deducted.
Warm Regards,
Eureka Forbes Team
me
Dear Mr. Anand Gupta,
Thank you for shopping with us. Your transaction is successful.
Your transaction id is 196561, Payment Gateway- Visa/Mastercard/AMEX-Airpay
Your Customer ID is 8000125270
Your order will be delivered to you in 4 - 6 working days.
Eureka Forbes Children’s Day Offer – With this transaction, you stand
a chance to win iPad mini
(T & C apply)
Please note that the products availed in the offer – Provogue Watch
will be shipped to you separately within 2 weeks.
For any further queries you can reach us on 080-46636363 or email us at
shopping@eurekaforbes.com
The details of the order you placed are mentioned below:
table with 4 columns and 13 rows
Billing Address
Shipping Address
First Name
Anand
First Name
Anand
Last Name
Gupta
Last Name
Gupta
House No.
G2
House No.
G2
Address1
Mahanadi extension IGNOU
Address1
Mahanadi extension IGNOU
Address2
Maidangarhi
Address2
Maidangarhi
Landmark
IGNOU
Landmark
IGNOU
State Name
Delhi
State Name
Delhi
City
NewDelhi
City
NewDelhi
Pincode
110068
Pincode
110068
Mobile
9968259651
Mobile
9968259651
anandsep9@gmail.com
anandsep9@gmail.com
Employee Code
9083905
Order Form No.
table end
table with 5 columns and 3 rows
Product Code
Product Name
Quantity
Amount(in Rs.)
Transaction Date
GAPD200SCPR000
DR. AEROGUARD SCPR 200
1
13,990
11/10/2016 9:09:50 AM
Total Amount (inclusive all)
13,990
table end
Please note that should you choose to pay offline and ask for a refund
on this online transaction applicable bank charges of 2.5%, Service
Tax 10% on the
bank charges and ECESS of 0.3% on service tax would be deducted.
Warm Regards,
Eureka Forbes Team
me
Related complaints
-
Not able to get refund, ordered MabBookPro for 1.53 lacs from paytm.comsaurabh nagpal / Online Order Complaint / February 1, 2017 / New Delhi / Delhihi, I ordered MabBookPro for 1.53 lacs from paytm.com. The product was defective and has manufacturing issues. Product was under 7 days return policy. The are not accepting the product and making the refund. -
Complaint against Amazon india Soap instead of iPhone 7 orderUdit Maniktala / Online Order Complaint / January 22, 2017 / New Delhi / DelhiIt is shocking to see that I had ordered an iPhone 7 for my mother's birthday and as soon as the package was opened it was an iPhone 6s box containing washing soap. I had purchased it for amount of ₹54,580/- on 20th January 2017 in the Amazon sale. W...
-
Making fool by giving wrong info & charge extra for non needed works in service of scootyPrashant Singh / Online Order Complaint / May 2, 2016 / South West Delhi / DelhiI go to service centre for servicing my scooty which is 2nd free service & the technical executive said engine flushing is to be done otherwise efficiency of vehicle goes bad & it would be on chargeble basis. i said ok if it is required then ...
-
ENGINE DEFECTED BAJAJ AVENGER 220CCMOHA NAUSHAD / Online Order Complaint / April 5, 2016 / East Delhi / DelhiI HAVE PURCHASE A BAJAJ AVENGER STREET 220 CC BIKE BEARING REGISTRATION NO. DL-5SAQ-9617, CHASSIS NO. MD2A22EZ8FCJ80198, VIDE INVOICE NO. VS1102742015003555 DATED 01-01-2016. THE SAID BIKE HAVE LOTS OF PROBLEM LIKE DOWN PICKUP, BATTERY DOWN , GEAR SH...
-
Refunding of Booking AmountJawahar Lal Mehta / Online Order Complaint / March 26, 2016 / West Delhi / DelhiI Jawahar Lal Mehta had booked VESPA XE Scooter from Lohia Machines Limited in my father name vide acknowledgement no is Y 169839 Dated 19.1.1983. I had cancelled my Scooter on dated 16.11.1988. I had deposited a sum of Rs.500.00 I had written letter...
-
i purchased it cash by dealer but govt. autoroty said it financedVinay Kumar / Online Order Complaint / February 5, 2016 / delhi / Delhii purchased a byk from showroom in cash but when i sale it and go to transfer the other one transport authority sad, it is financed you may to get noc from financed compy.
In response to your complaint by Eureka Forbes:
(5 of 5)
Dear Anand,
I understand I have responded to your issue via Facebook and I shall take it forward from there.
Regards,
Priya
Service issue | Complaint | Query | Feedback | Suggestion | Reply