NON RECEIPT OF REFUND AMOUNT online from Snapdeal
Complain ID : JGJN026721 31 Complaint's Reply
Online Fraud Complaint
Complaint Date : March 27, 2017
- State : West Bengal
- City : Kolkata
- Address: 73A Gangapuri, Purbaputiary, KUDGHAT-700093
I purchased one “Kids-17 Black Velvet Suit” online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my card/bank A/c. I got in touch with their customer care (92126-92126) on 05-01-2017 (9:25pm) & 20-01-2017 (10:20pm) and informed them that the refund had not been credited to my card/bank A/c. As per their telephonic request I mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID, made contact to my bank’s home branch on 27-1-17 and bank’s customer care (on 28-1-17) and shared their Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint for the same and they usually send a stereotype message over telephone/e-mail that they had already issued a refund to my card/bank account on 3/12/2016 with RRN 633104278116. I have not received the amount till today the 27th March, 2017. It is a question of transparency for the said refund as initially they informed two different RRN on different dates (on 20-12-2016, RRN given 633104278116, on 20-01-2017 RRN given 17563372637) to my registered mobile through SMS.
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by Snapdeal:
(5 of 5)
Dear Customer,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal
by snapdeal:
(5 of 5)
Dear customer,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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