COmplaint against Snapdeal for NON RECEIPT OF REFUND AMOUNT

Complain ID : JGJN027041   20   Complaint's Reply

Online Fraud Complaint  Complaint Date : April 21, 2017
  • State :  West Bengal
  • City :  Kolkata
  • Address: 73A Gangapuri, Purbaputiary, KUDGHAT-700093
I have not received the refund amount from Snapdeal since 1st week of December, 2016. I purchased one garment online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my card/bank A/c. I got in touch with their customer care (92126-92126) repeatedly and informed them that the refund had not been credited to my card/bank A/c and mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID. As per their telephonic request I made contact to my bank’s home branch and bank’s customer care and shared their Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint for the same and they also repeatedly sent a stereotype message over telephone/e-mail that they had already issued a refund to my card/bank account on 3/12/2016 with RRN 633104278116. It is a question of transparency for the said refund as initially they informed two different RRN on different dates (on 20-12-2016, RRN given 633104278116, on 20-01-2017 RRN given 17563372637) to my registered mobile through SMS. Moreover, it has also been learnt from their refund policy (from site) “Once we receive the original item, we will do quality check within 2 days and initiate refund”. Hence, how refund was made to my card/bank account on 3/12/2016 i.e. date of return of item (from Kolkata).
Complaint Against / To: SNAPDEAL

Reply Now Contact Share

Related complaints

    Shajad shaikh

    Amount held up after no callbacks for installation and then cancellation of you broadband by Shajad shaikh:

    (5 of 5)

    I have applied for internet and paid my installation charges on 2nd April 2017 for installing you broadband internet services. I was told the installation would happen in the next 3 days and i would get a call back in 4-8 hrs. I have not got a callback since 2nd april. I called their customer care number numerous times and they have a record for it. Fed up with their non responsive behavior i decided to cancel my connection on 10th April 2017. The executive told me that I would get a callback for the same and would the amount would be refunded in the 7-10 bank working days. I never got a callback. Im still calling them daily regarding the refund and I still get their pathetic response of 'you will get a callback in 4-8 hrs'. Pathetic service of You Broadband.

    Reply

    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Customer,

    We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

    Regards,
    Team Snapdeal

    Reply

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    1.6 year me Mera Paisa phasa raha h nhi de rahy h

    Ali Abbas

    April 5, 2024

    My ticket is not showing after payment is done

    Pritesh Patil

    April 5, 2024

    i was cheated by one of your branches and billed for the wrong service I went to VLCC for weight loss management and offer specially asking for cold sculpting but what happened was he explain to me about goals club sculpting and is topic went of grid...

    Kirana

    April 4, 2024

    I am chandan kumar mahto.payment nahi aa raha

    Chandan Kumar Mahto

    April 4, 2024

    Dulhan chahiye Dulhan ke thankyou

    Dileep Kumar Sharma

    April 3, 2024

    Will u call me please 9525083353

    Raj

    April 2, 2024

    Hello sir I'm from ambedkar nagar plot no j 37 ..near my house many road light are not working .. all over darkness sir .. please resolve this issue as soon as possible

    Himanshu meena

    April 2, 2024

    Respected,sir,madam. Main b.pharma ka student hu jo Lucknow AGI collage me padhta hu mera scholarship dwo dwara reject hogya or main kuch dino se bahut Presaan hu kyunki scholarship ke bharose hi maine admission liya tha or scholarship hi nhi aayega ...

    Mohammad Sahil

    April 2, 2024

    i live in sec 21 B main dividing road house number 121 there are 7 to 8 agressive dogs who used to bit people on road. in 126 and 127 they used to feed them and dont allow anyone to say anything to dogs . kindly take some action.

    Titiksh

    April 2, 2024

    Dangerous and Stray street dogs We are very irritated as well as afraid of the dangerous stray dogs in our area.. We don't know where they have come from but are really very dangerous for us and specially all the children in our area.. More than 10 t...

    Mukesh Verma

    April 1, 2024