Mobile in warranty not getting repaired since 2 months (case no:soin0230031704250009)
Complain ID : JGJN027690 27
I gave my phone for repair which was under warranty on 22apr2017 in lenovo service center hcl touch, indiranagar, bangalore.
Every time i call i get the same answer from the service center that required hw is not received from heard office. Its almost nearing 2months there is no sight of getting it.
There is no proper answer i am getting from customer care also. If the required spare part is not there then comany should arrange for a replacement instead of keeping at service center.
Below are more details:
Imei number :867296025939972
Case number/ reference number: soin0230031704250009
Serial number:hb08mtej
Machine type model:pa1k0044in
#service request:soin0230031704250009
Date of purchase:2may2016
Email address:venkatreddi@gmail.com
Phone no:9591895938
Service center name & address (If any): hcl touch, indiranagar, bangalore
Company Address:
Bangalore (Registered Office)
Lenovo India Pvt.Ltd
Ferns Icon, Level -2,
Doddenakund Village,
Marathhalli Outer Ring Road,
Marathhalli Post, Kr Puram Hobli,
Bangalore-560037
Could you please look into the issue and resolve asap.
Thanks in advance,
-venkat
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