Complaint against Oriental insurance for Unsettled Accidental Insurance claim of Hyundai Xcent
Complain ID : JGJN022990 36 Complaint's Reply
Insurance Complaint
Complaint Date : October 3, 2016
- State : Maharashtra
- City : Thane
- Address: A/202, Pooja Galaxy, Next To Vijaynagari, Waghbil, Ghodbunder Road, Thane-w, 400615
I have my Hyundai Xcent Car with registration number MH04GU9949. I renewed my car insurance online with Oriental insurance Company with validity from 17/06/2016 to 16/06/2017(policy number 345702/31/2017/1298.
I met an accident on 14/07/2016 with a public vehicle and car was damaged. On the same day I contacted to Oriental Insurance in their Orisa Office on phone number 06726-220586. Mr. Majhi consulted me to contact a nearest branch in Thane, Maharashtra and compete the intimation procedure. I approached Mrs. Aarti Bagera to get the form and approached to the Hyundai Service Center for the further repairs. M/s Hyundai provided an estimate of approximately INR 25,000 to 30,000 and mentioned that as my policy is not ZERO DEBT policy, I can be refunded an approximate amount of INR 22,000 to 24,000.
On 23/07/2016, I got my car back with repairs completed and the invoice of INR 38,999 and the fees of surveyor INR 1,740. I was informed by the Thane branch that unless I pay the fees of surveyor, they will not send my documents to Orisa office. Upon all payment obligations, I was informed that the documents were submitted to Orisa office. Despite of request to provide me the despatch details of these documents, Thane branch office never provided me such details, resulting into inability to track the documents.
Mr. Majhi from Orisa office had promised that the claim will be settled within 15 days fom the receipt of documents in his office, whereas, after few phone calls also the documents were not traceable.
I have expedited them with many phone calls and emails dated 28/07/16, 12/09/16, 15/09/16 and latest on 22/09/2016 (surendra.majhi@orientalinsurance.co.in, aarti.bangera@orientalinsurance.co.in) to know the status which are never responded. I sent SMS to Mr. Majhi on his cell number (00919437278672) on 26/09/2016 requesting the feedback and anticipated date of settlement with complete break-up. In turn he messaged me that he will revert next day i.e. 27/06/2016.
Since it is more than two months since the payments to all parties are made by me and in the perview of no response from M/s Oriental Insurance, may I request you take up this matter and support me in compensating the claim appropriately.
I am attaching the Invoice and surveyor payment receipt here. Rest of the documents are in PDF and can be sent on request.
I met an accident on 14/07/2016 with a public vehicle and car was damaged. On the same day I contacted to Oriental Insurance in their Orisa Office on phone number 06726-220586. Mr. Majhi consulted me to contact a nearest branch in Thane, Maharashtra and compete the intimation procedure. I approached Mrs. Aarti Bagera to get the form and approached to the Hyundai Service Center for the further repairs. M/s Hyundai provided an estimate of approximately INR 25,000 to 30,000 and mentioned that as my policy is not ZERO DEBT policy, I can be refunded an approximate amount of INR 22,000 to 24,000.
On 23/07/2016, I got my car back with repairs completed and the invoice of INR 38,999 and the fees of surveyor INR 1,740. I was informed by the Thane branch that unless I pay the fees of surveyor, they will not send my documents to Orisa office. Upon all payment obligations, I was informed that the documents were submitted to Orisa office. Despite of request to provide me the despatch details of these documents, Thane branch office never provided me such details, resulting into inability to track the documents.
Mr. Majhi from Orisa office had promised that the claim will be settled within 15 days fom the receipt of documents in his office, whereas, after few phone calls also the documents were not traceable.
I have expedited them with many phone calls and emails dated 28/07/16, 12/09/16, 15/09/16 and latest on 22/09/2016 (surendra.majhi@orientalinsurance.co.in, aarti.bangera@orientalinsurance.co.in) to know the status which are never responded. I sent SMS to Mr. Majhi on his cell number (00919437278672) on 26/09/2016 requesting the feedback and anticipated date of settlement with complete break-up. In turn he messaged me that he will revert next day i.e. 27/06/2016.
Since it is more than two months since the payments to all parties are made by me and in the perview of no response from M/s Oriental Insurance, may I request you take up this matter and support me in compensating the claim appropriately.
I am attaching the Invoice and surveyor payment receipt here. Rest of the documents are in PDF and can be sent on request.
Related complaints
-
Paid insurance money with home and returning 50% only home loan from HFFCPrashant Ramtekkar / Insurance Complaint / September 1, 2016 / Mumbai / MaharashtraSir, I had a home loan from HFFC ( home first finance company)and insisted to take the bhartia axa insurance for home safety. Loan amount is 13L and insurance amt is 58k total amount is 13.58L @ rate of interest 13.75% which I paid on both home loan ... -
Appolo Munich Policy termination without prior notice and claim rejectionAnonymous / Insurance Complaint / August 30, 2016 / Pune / Maharashtrapolicy 120100/12001/2015/A004932/186 have registered the claim for amount Rs.35705 dated 12.7.16 but they have rejected claim stating that "As per the medical history details of Insulin Usage prior to policy for Diabetes was not revealed in the propo...
-
Fake commitment from Max life insuarance call center executivesdeepika salvi / Insurance Complaint / August 24, 2016 / Mumbai / MaharashtraMax life ins co ltd call center executives is giving wrong commitment on premium. Since 2 months m taking follow up but only sharing the same mail again n again but till date no output.M harassed a lot and also lost money in investing them.
-
Complaint for Mobile Insurance Claim from PICKME ESOLUTION INDIA PVT LTDTushar Bagade / Insurance Complaint / August 17, 2016 / Mumbai / MaharashtraI have purchased mobile insurance from PICKME ESOLUTION INDIA PVT LTD. I have registered for a claim on 24th March 2016 and my device has been collected from me in the month of april 2016. They have given me the commitment that the claim will take 21...
-
OneAssist Mobile Insurance claimed in March still not resolved.Pritesh / Insurance Complaint / August 4, 2016 / Kalyan-Dombivali / MaharashtraI purchased the OneAssist Mobile Insurance along with my mobile on 26th May, 2015 the invoice of which I've attached below. It covered damages and expenses for my Yu Yureka mobile upto Rs. 8999/- My phone fell of my hand and the screen got damaged, a...
-
OneAssist Mobile Insurance claimed in March still not resolved.Pritesh / Insurance Complaint / August 4, 2016 / Kalyan-Dombivali / MaharashtraI purchased the OneAssist Mobile Insurance along with my mobile on 26th May, 2015 the invoice of which I've attached below. It covered damages and expenses for my Yu Yureka mobile upto Rs. 8999/- My phone fell of my hand and the screen got damaged, a...
Thane Oriental Contact by Sumit:
(5 of 5)
Hi Abhijit,
Can you please send me contact details of Thane branch. I have to contact them for surveyor request. I need to contact Aarti Bangera. Kindly send me her contact details.
Service issue | Complaint | Query | Feedback | Suggestion | Reply