Cheating with Consumer in the name of claim, complaint in One assist website

Complain ID : JGJN029149   20  

Insurance Complaint  Complaint Date : October 16, 2017
Hi,

I have raised complaint in One assist website for my dad redmi note 3 mobile. While using the mobile phone it was getting overheated so we went to redmi customer care they informed us you need to contact One assist because you have taken one assist insurance plan so they will come and collect the phone.

I am have raised the request regarding damage of my mobile phone redmi note 3.It was not charging and phone is getting overheated. It is that much that we are not able to use the phone for some time, So i went to service center and given the phone to them to check i. Hence it is authorized service center of Redmi in Nagpur so we went there.
Service center person informed us this is water damage, However you have taken One assist plan you have to contact to them.So i have submitted the details in your website,
Today i have got a call (02241033999) from one of your Engineer stating that the phone will not be covered under warranty due to you have showed the phone to service center.My concern is If any issue is there we have to go to service center only because we thought there will be some software issue. So we have contacted them.


my Dad has updated the details in there website and raised the complaint We have got the call and we have informed the we are not able to update all the details in there website due to words constraint of 256 .then we got the call from customer care they told us that your claim got rejected due to proper information not provided in the website. I have told them due to word restriction we are not able to update the details. They have suggested me to send out all the details in the mail so that we can raise it with concern department. I have sent all the details, However after waiting for One hour in waiting que in customer care they have informed me that they cannot process my claim they have closed it.

What is the use of sending the mail if they are not able to reply to the mail. Simply they are cheating the consumers. And telling us to buy the plan
Complaint Against / To: One assist Insurance

Reply Now Contact Share

Related complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    I am traveling in the bus number 548-DL1PD3568 and the driver and conductor of the bus are misbehaving with the passengers and not stopping at the bus stop.So please I request that the driver and conductor should be taught how to talk to girls at thi...

    Asha

    March 28, 2024

    I have travelling to Mangaluru exp.I am in S4 coach and there are some group of people create very much noise in train which is unbearable in sleeper coach..we need to sleep

    Om parte

    March 28, 2024

    Please Cancel license Of Hotel

    SUNIL RATHOD

    March 27, 2024

    A Vibrant Rant About Onlyfans Pornstars Pornstar Kayleigh Wanless

    Marlene

    March 27, 2024

    Out side House No. 475 Sector 15A, Faridabad, the sewer manhole is over flowing since last more than a week. It is causing health problem to the residents of the house. Some one will have to be admitted to the hospital because of the dirt spread out ...

    CA Ajeet Singh Patwa

    March 27, 2024

    My name mohan add. C2278 sanjay colony bhati mines new delhi 110074 Bus no. DL51EV4243 Route no. 434 My 2 kids and 2 friends are sitting in the bus and the total ticket price will be 10RS but conductor ask to get extra charge and don't issue the tick...

    Mohan

    March 26, 2024

    Model no Rt34c4522BX porchase on Great eastern Sinthee invoice noW1324/2324/20493 dated 21/03/2024 but goods front side scratch and colour faid please replace as soon as possible. Contact no 9804640642

    Suvrabrata Goswami

    March 26, 2024

    Worst service of Flipkart. Support Us

    Palak Jain

    March 25, 2024

    I had booked a season ticket on 5th March ..Payment deducted through UPI ...ticket was visible on first day ..now it's not showing ...transaction history too seemed eraised ..However I still have the traction proof on UPI

    Sneha

    March 25, 2024

    Delhi darwaja bhar near aabkari thana santoshi tample alwar

    Manoj Kumar meena

    March 23, 2024