Abnormal deduction of data from the service provider Airtel
Complain ID : JGJN021851 25 Complaint's Reply
Mobile App Complaint
Complaint Date : August 15, 2016
- State : Jharkhand
- City : Jamshedpur
- Address: Kf-4, Flat No.11, I C Road, B H Area, Beside Jamshedpur High School, Jamshedpur-831001.
On 5th August 2016, I have recharged the pack of Rs.296 (3G/4G Data) from the service provider Airtel, where I was to get 1 GB data(General) + 1 GB data (12 to 6 Night). After recharging the net pack I was informed about the balance of about 1253 MB. After 3 or 4 days when I checked the data balance in my mobile I was astonished to find that the data balance has gone down to 453 MB only. About 800 MB data was consumed in 2/3 days although the surfing from my end was minimal. I contacted the customer support team of Airtel to know about the abnormal consumption of these data and wanted to know the details. Despite my several requests they repeatedly gave me the same answer again and again that there was no wrong deduction and they cannot provide me the usage details. I was genuinely sure about my activities of internet activities hence I presume I do have the right to know about the details of this abnormal deduction of data from my account.
Please help me in resolving this issue.
K Shiva Prasad,
Mobile No.9470325031
The details of the correspondence with Airtel via e mail is being sent separately.
Please help me in resolving this issue.
K Shiva Prasad,
Mobile No.9470325031
The details of the correspondence with Airtel via e mail is being sent separately.
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4g recharges launched in rajasthan where 4g service not launched by nitin garg:
(5 of 5)
My num 7300368820
Recharge done on 30-Jul-16 08:27 AM,MRP:Rs292.00,PF:252.91,STax:Rs38.09,Talktime:Rs1.00,Balance:Rs0.00,TransID:254945183,Benefit:Benefit: 1GB 3G + 1GB Night12am to 6am + 1GB 4G 4G data is applicable on 4G Handsets only is credited for 28 days. To check data balance, dial *121*2#.
Now they saying 4g not launched in ur area how recharge is launched in rajasthan if service not launched they saying u should check before recharge worst thing ever seen by such a reputed company
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