Daikin Airconditioning Pvt Ltd - Poor quality for Inverter AC and Service


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Jago Grahak Jago Complaint ID : JGJN029501   80   Complaint's Reply

Consumer Complaint  Complaint date : November 14, 2017

Complaint Against / To : Daikin Airconditioning Pvt Ltd

My 1.5 yrs old Daikin Inverter AC started malfunctioning which I purchased at a premium rate. I registered complaint with Daikin where my complaint number was 11041003 in around July'17. Daikin service center person came few times and then they called their Inverter AC expert from Kolkota. He experimented with my AC in which some eletronic component blew up in outdoor PCB. Finally they requested to take the AC to their service center to which I agreed. Now they have delivered my AC after 3 months in winter with damaged and scratched indoor unit and a bill of Rs 14000 approx. They took my complete AC and have damaged indoor unit. But it is working now so they are claiming Rs, 14000. 2 costly parts Outdoor PCB+ outdoor motor fan was faulty according to service center. Service center is giving reason that Inverter AC is new technology and these components are very delicate.Why Daikin have launched such a machine when inverter ACs are becoming faulty? Why I will pay 14000 within 2 yrs when I have already paid a premium for Inverter AC? Who will give me back my AC in same condition in which I gave to service center?

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    Consumer complaint's reply and reviews

    Daikin December 2, 2017

    Dear Customer,

    We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [email protected] for any further queries.

    Regards,
    Daikin Team
    Customer Support
    Mail ID: [email protected]
    Or SMS : / Give missed call : on 92 101 88 999

    Daikin December 5, 2017

    Dear Customer,

    We are still awaiting your response. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [email protected] for any further queries.

    Regards,
    Daikin Team
    Customer Support
    Mail ID: [email protected]
    Or SMS : / Give missed call : 92 101 88 999

    Daikin December 12, 2017

    Dear Customer,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

    Regards,
    Daikin Team
    Customer Support
    Mail ID: [email protected]
    Or SMS : / Give missed call no: 92 101 88 999