Ages Mismatch - booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018.
Complain ID : JGJN030679 20
Consumer Complaint
Complaint Date : February 16, 2018
Hello,
I booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018... selected correct ages of the children Booking ID NH7003073743290
room1: 2 adults and 2 children (ages 9,6)
room2: 2 adults and 1 Child (age 9)
room3: 2 adults and 1 child (age 7)
after booking i got a email voucher when i checked this it showed in the voucher the child ages is 5,5,5 and 5 ... i imediately contacted Makemytrip and said this is what its showing and age mismatch... the sales person said it should be an error and they will sort it out in 24 hrs.... its been 4 days now no one is sorting this... Make my trip says i have to pay to child as its extra... i cannot understand why i should pay when i put all the details correct and the booking went thorugh... they are not refunding the money as its a non-reundable room .. but i wanted correct ages of the childen in the booking or else the hotel changes me more when i check in... i paid a total of 1,64,000 INR and they wanted more for makemytrip mistake... they keep saying their log says i have selected the child ages as 5 for all... whcih i didnt ... even now if i go tomakemytrip i can get the same price i booked so where is my mistake... they are not heading to my requests as i am a middle class ffamily and most of the people in the group are travelling first time aborad... we are facing such a hugh bill... when i said to them i will take you to court they say do it...
i have screen shot of the pricing to support and i have attached the accommodation voucher.... in the accommodation voucher it says 2 adults and 2 children in first room ( but the children ages is 5,5 and 5) how can there be 3 child ages in room one when it says 2 adults and 2 children.... and also i paid makemytrip on Netbanking but the confirmation says i paid on HDFC Credit card which i didnt ... its full of mistakes on the confirmation and they are asking from more money..... I am mentally and financially disturbed and facing backlash from my other family who booked saying I am resposible....
can you please help me regarding this please
I booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018... selected correct ages of the children Booking ID NH7003073743290
room1: 2 adults and 2 children (ages 9,6)
room2: 2 adults and 1 Child (age 9)
room3: 2 adults and 1 child (age 7)
after booking i got a email voucher when i checked this it showed in the voucher the child ages is 5,5,5 and 5 ... i imediately contacted Makemytrip and said this is what its showing and age mismatch... the sales person said it should be an error and they will sort it out in 24 hrs.... its been 4 days now no one is sorting this... Make my trip says i have to pay to child as its extra... i cannot understand why i should pay when i put all the details correct and the booking went thorugh... they are not refunding the money as its a non-reundable room .. but i wanted correct ages of the childen in the booking or else the hotel changes me more when i check in... i paid a total of 1,64,000 INR and they wanted more for makemytrip mistake... they keep saying their log says i have selected the child ages as 5 for all... whcih i didnt ... even now if i go tomakemytrip i can get the same price i booked so where is my mistake... they are not heading to my requests as i am a middle class ffamily and most of the people in the group are travelling first time aborad... we are facing such a hugh bill... when i said to them i will take you to court they say do it...
i have screen shot of the pricing to support and i have attached the accommodation voucher.... in the accommodation voucher it says 2 adults and 2 children in first room ( but the children ages is 5,5 and 5) how can there be 3 child ages in room one when it says 2 adults and 2 children.... and also i paid makemytrip on Netbanking but the confirmation says i paid on HDFC Credit card which i didnt ... its full of mistakes on the confirmation and they are asking from more money..... I am mentally and financially disturbed and facing backlash from my other family who booked saying I am resposible....
can you please help me regarding this please
Related complaints
-
Make my trip - Poor service and charged Rs.75000 to Rs.80000 extraVinay Acharya / Consumer Complaint / January 11, 2018 / Bangalore / KarnatakaI had booked my package (Flight, Accommodation and cab) in October and had availed the emi option, made final payment on 5th Dec. I got my vouchers (Flight, stay and cab) delivered by 11th Dec. I noticed my stay had extra bed mentioned for both rooms... -
Poor service complaint Makemytrip.com for charged Rs.75000 to Rs.80000 extraVinay Acharya / Consumer Complaint / January 11, 2018 / Bangalore / KarnatakaI had booked my package (Flight, Accommodation and cab) in October and had availed the emi option, made final payment on 5th Dec. I got my vouchers (Flight, stay and cab) delivered by 11th Dec. I noticed my stay had extra bed mentioned for both rooms...
-
Illegal Tax InVoice complaint Cafe Coffe Day CCDPrashant / Consumer Complaint / October 14, 2017 / Bangalore / KarnatakaI went to the CCD Cafe, ITPL Main Road, EPIP Industrial Area, Ground Floor, No 120 A2 Bengaluru - 560066 with my family for Coffee. Date of the Incident - 14/10/2017 Bill no - 0111001368/4573 GSTIN - 29AABCA5291P1Z3 CIN - U85110KA1993PLC015001 Order ...
-
Wrong product deliveredManish / Consumer Complaint / August 26, 2017 / Bangalore / KarnatakaThe product delivered in defective and not of good brand/ quality. Delazkart order No. 320306836074789 placed on August 23, 2017. There is no customer care number and no reply to the mail.
-
Complain against Zoniic Online shopping for Duplicate item receivedShashidhar / Consumer Complaint / April 19, 2017 / Bangalore / KarnatakaWe have ordered 64 GB Memory card with 64 GB Pn drive on 4-4-17.We received the item on 12-4-17.But the memory card we received is Duplicate.We have requested the company for return /replace the iten on 14-04-2017.But till to day we have not received...
-
COmplaint about Hero motors Poor service providedAnonymous / Consumer Complaint / March 22, 2017 / Bangalore / KarnatakaI have hero pleasure got paid serviced my vehicle KA 53 EC 4511 on Feb 17.T he idling rpm was low,no pickup.2nd time on 11th Mar17 I took the vehicle to the same service center Rishi motors Bangalore with the same complaints ,and the problem still pe...
Service issue | Complaint | Query | Feedback | Suggestion | Reply