Your name Address Phone number
Company official Company name Company address
Dear (title) ____:
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
(Type or print your name)
CC: (local consumer group) (appropriate government agencies)
ATT: (attach and list documentation of your complaint, if any)