From: My Name and email ([email protected])
Subject: (short description of your complaint)
Date: Most email programs enter this field automatically
To: (enter the email address of the person you are contacting)
CC: (local consumer group) (appropriate government agencies)
Dear (title) ____:
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company’s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am attaching copies of my receipt or ___________ (other proof of payment or documentation of complaint).
You may reply to me at this email or call me at (phone number).
(your full name)