Lenovo Vibe K5 Note Horrible Service - After 8 months, Got the device in worse ever condition.

Complain ID : JGJN027419   22  

Consumer Case File  Complaint Date : May 25, 2017
I have raised a claim against liquid damage of my Lenovo Vibe K5 Note 8 months back for 6-7 clearly specified issues with details.

1st time it took 45 days for the device to be returned back to me. They could rectify only 1 issue out of 7. I raised the complaint at the immediate moment for the same. They had their internal discussion for another 45 days and decided to re-pickup the device.

2nd time also they took around 40 days to deliver the device. The strange thing here is i received the device in same condition which was delivered after 1st time with only 1 out of 7 issue resolution infact this time device's condition was worsened than before. I again had to call up immediately to not to delay. This time they took 3 months to decide for next re-pickup.

3rd time it went on for around 15 days and as expected got the device the way it was picked up.

Even after 3rd time re-pickup, the device's condition is still the same and the device now is completely worsened and the reason specified was we can't repair the device in this condition which was due to their negligence only.

They created the reason on 2nd pick up and now in 3rd pick up they denied considering that as reason for furthur servicing of the device.

I would request the head of this forum to give the justice for my case. I had to literally followup them like anything. Almost 4-5 times calls a day from last 8 months. Always they used to say the case is in offline mode and we don't have status and all. These guys are not even responsible to respond back properly to customers. I even have a mail chain showing their negligence from last 8 months.

I got fed up completely - PHYSICALLY, MENTALLY, PROFESSIONALLY and what not. It was even a night mare for me from these many days. I would need the resolution as early as possible now, else I WOULD PROCEED LEGALLY AS I HAVE ALL THE VALID PROOFS AGAINST ONE ASSIST.

Concerned Persons involved were
Charles.David
Jayendra
Misha Momin

Relationship # : 1311273
Complaint Against / To: One Assist(https://www.oneassist.in)

Reply Now Contact Share

Related complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    Please Cancel license Of Hotel

    SUNIL RATHOD

    March 27, 2024

    A Vibrant Rant About Onlyfans Pornstars Pornstar Kayleigh Wanless

    Marlene

    March 27, 2024

    Out side House No. 475 Sector 15A, Faridabad, the sewer manhole is over flowing since last more than a week. It is causing health problem to the residents of the house. Some one will have to be admitted to the hospital because of the dirt spread out ...

    CA Ajeet Singh Patwa

    March 27, 2024

    My name mohan add. C2278 sanjay colony bhati mines new delhi 110074 Bus no. DL51EV4243 Route no. 434 My 2 kids and 2 friends are sitting in the bus and the total ticket price will be 10RS but conductor ask to get extra charge and don't issue the tick...

    Mohan

    March 26, 2024

    Model no Rt34c4522BX porchase on Great eastern Sinthee invoice noW1324/2324/20493 dated 21/03/2024 but goods front side scratch and colour faid please replace as soon as possible. Contact no 9804640642

    Suvrabrata Goswami

    March 26, 2024

    Worst service of Flipkart. Support Us

    Palak Jain

    March 25, 2024

    I had booked a season ticket on 5th March ..Payment deducted through UPI ...ticket was visible on first day ..now it's not showing ...transaction history too seemed eraised ..However I still have the traction proof on UPI

    Sneha

    March 25, 2024

    Delhi darwaja bhar near aabkari thana santoshi tample alwar

    Manoj Kumar meena

    March 23, 2024

    Very bad service

    Rajani

    March 23, 2024

    My mom is a member of SHG one of animator forcing to pay 500 against Grama Samaikhya scheme without telling any benifit and reason, she is block mailing that if we not pay there will be no loans you will get in future like telling.

    Shaik jilani

    March 22, 2024