Complaint for irctc helpline number online ticket quota and customer service
Complain ID : JGJN022825 46
IRCTC Booking Complaint
Complaint Date : September 25, 2016
- State : Maharashtra
- City : Mumbai
- Address: 1201 Shobha Suman Opp Tel Exchg Mulund West Mumbai - 80
My parents are both SENIOR citizens and were trying to book a ticket through your online railway booking system.
It is 8:02 am on 25th September 2016. Please note that the booking opens only at 8:00 am for normal public for an advance booking - for the journey on January 23rd, 2017.
We logged in at 7:30am and the seat availability shown at that time was only 4 seats available. How is that even possible? If your system is unable to release seats why even have have people book online? at 8:00 am, when the booking link released we immediately booked and paid for 2 tickets in the 2AC berth. at 8:03 when the payment was done - only my father got a reserved ticket and my mother is on the waiting list.
When I called up the irctc helpline number at 8:05 for help - they refused to give me any information or help and asked me to contact 139. I called 139 at 8:07 and they claimed they couldn't help and asked me to call back on the 39340000 number
My concerns:
1. both your customer service line people - asked my parents to go to the railway station. I would request that you shut down the online booking system then - because it is a SCAM. if you are expecting senior citizens go to the railway station to manage the railway system mistakes for no fault of theirs - why even have online booking available? it is such an inconvenience.
2.If you are providing service for people to book online, why only have 4 seats available. this is simply ridiculous - how is it even fair? as a tax payer and daughter of 2 very senior citizens, I demand an inquiry into this.
3. your customer service agents are getting paid our tax money to serve and help us - not shout and direct us to multiple other numbers. I literally asked them point blank - what if they were your parents or grand parents and they hung up on me. I asked to speak to a senior, and I was kept on 'hold' for 10 mins. I suggest that you SHUT DOWN the customer service number as well - because it is a DISGRACE - if all they can do is shout at paying senior citizens and tell them to go to the railway station to the station master.
I would like to demand a follow up on behalf of my parents who both have been very loyal tax payers to the country and good samaritans. To who ever who is reading this - please put yourself in my shoes - what if these were YOUR senior parents or grand parents???
It is 8:02 am on 25th September 2016. Please note that the booking opens only at 8:00 am for normal public for an advance booking - for the journey on January 23rd, 2017.
We logged in at 7:30am and the seat availability shown at that time was only 4 seats available. How is that even possible? If your system is unable to release seats why even have have people book online? at 8:00 am, when the booking link released we immediately booked and paid for 2 tickets in the 2AC berth. at 8:03 when the payment was done - only my father got a reserved ticket and my mother is on the waiting list.
When I called up the irctc helpline number at 8:05 for help - they refused to give me any information or help and asked me to contact 139. I called 139 at 8:07 and they claimed they couldn't help and asked me to call back on the 39340000 number
My concerns:
1. both your customer service line people - asked my parents to go to the railway station. I would request that you shut down the online booking system then - because it is a SCAM. if you are expecting senior citizens go to the railway station to manage the railway system mistakes for no fault of theirs - why even have online booking available? it is such an inconvenience.
2.If you are providing service for people to book online, why only have 4 seats available. this is simply ridiculous - how is it even fair? as a tax payer and daughter of 2 very senior citizens, I demand an inquiry into this.
3. your customer service agents are getting paid our tax money to serve and help us - not shout and direct us to multiple other numbers. I literally asked them point blank - what if they were your parents or grand parents and they hung up on me. I asked to speak to a senior, and I was kept on 'hold' for 10 mins. I suggest that you SHUT DOWN the customer service number as well - because it is a DISGRACE - if all they can do is shout at paying senior citizens and tell them to go to the railway station to the station master.
I would like to demand a follow up on behalf of my parents who both have been very loyal tax payers to the country and good samaritans. To who ever who is reading this - please put yourself in my shoes - what if these were YOUR senior parents or grand parents???
Related complaints
-
Money deducted but season ticket not showingswati thakare / IRCTC Booking Complaint / September 28, 2023 / Thane / MaharashtraI have booked my ticket on 27/09/2023 for monthly pass from uts app from distance turbhe to airvali. My money has been deducted from my bank account but ticket is not showing in my app.. -
Booked ticket not showing in UTS appPiyush Sinha / IRCTC Booking Complaint / September 6, 2023 / Thane / MaharashtraI've booked a monthly pass from Dadar to Thane on 4th Sep'23 but the pass is not showing in the app. Payment was successful and the pass was also showing in the app initially but later it is not showing. Kindly take note of it. Payment screenshot alo...
-
Was fined even after booking seasonal passPallavi alva / IRCTC Booking Complaint / June 30, 2023 / Mumbai / MaharashtraBooked 3 months seasonal pass from panvel to vashi of rs 640 on 13 june. Amount got deducted and ticket was booked successfully. When TC asked for ticket today , pass was not available in the app.I showed her my bank statement which showed paid uts 6...
-
I had didn't received the payment in my railway ewalletSHREYANSH SURYA / IRCTC Booking Complaint / May 10, 2023 / Kodarma / JharkhandRespected sir /madam Please credit my payment
-
Irctc login complaintM kannan / IRCTC Booking Complaint / April 8, 2023 / Alandur / Tamil NaduI have irctc mobile app last two dsys login problem app told verified your mobile number and mail id mobile verified is successful but mail id otp is not recieved i will tried more time but not received otp. My phone number 9884194408 mail id mkannan...
-
Amount not refunding after canceling ticketsBHIMANAGOUDA KALABURGI / IRCTC Booking Complaint / March 12, 2023 / Bijapur / KarnatakaCAN ID:1000007528444460 PNR:8400294700
Service issue | Complaint | Query | Feedback | Suggestion | Reply