I was made to miss my flight
Complain ID : JGJN025465 25
Airliness Complaint
Complaint Date : January 11, 2017
On 21st Dec 2016 at Bengaluru Airport, after completing my boarding and security process and just about to board the flight, i was called down to remove battery bank from my checked in luggage. therewas no one to assist me or guide me and By the time i went down to find a Indigo staff , locate my luggage and remove the battery bank, the flight doors were closed and i was forced to miss the flight. there was no one to assist or help despite my appeals.
I was visiting Delhi for urgent medical emergency and hence I did not notice the new signboards . I was forced to pay INR 17K for the next flight which I took at 14:30 PM since it was a medical appointment with a senior Dr at delhi. we were a group of six people but none of us were told at the counter that we should not carry the battery bank in checked in luggage (though we missed the signboards) .
My family had to go through so much trauma and pain because of this unexpected shock. I missed the appointment with Doctor, lost my HOTEL booking, and also that i had booked cab and hotels at Delhi.
If only the Airline counter person could have informed while checkin in the luggage , this could have been avoided.
they could have detained the luggage and let it come by next flight but thier intention was that I miss the flight and buy the exorbitant priced next flight.
I wish to add another critical point which i have seen almost every time I have visited airport : I see many passengers miss the flight despite the fact they had arrived at airport more than 45 mins in advance !
if a passenger arrives on time to airport, but delayed due to long que at airline counter , what is the fault of passenger, is this not where the governance and regulatory authorities should step in to safeguard the interest of the passenger ? why should passenger pay differential fare ? i have my Uber booking receipt to prove what time i arrived at the airport. How else fo passenger prove that they arrived on time ? what is the control ?
I was visiting Delhi for urgent medical emergency and hence I did not notice the new signboards . I was forced to pay INR 17K for the next flight which I took at 14:30 PM since it was a medical appointment with a senior Dr at delhi. we were a group of six people but none of us were told at the counter that we should not carry the battery bank in checked in luggage (though we missed the signboards) .
My family had to go through so much trauma and pain because of this unexpected shock. I missed the appointment with Doctor, lost my HOTEL booking, and also that i had booked cab and hotels at Delhi.
If only the Airline counter person could have informed while checkin in the luggage , this could have been avoided.
they could have detained the luggage and let it come by next flight but thier intention was that I miss the flight and buy the exorbitant priced next flight.
I wish to add another critical point which i have seen almost every time I have visited airport : I see many passengers miss the flight despite the fact they had arrived at airport more than 45 mins in advance !
if a passenger arrives on time to airport, but delayed due to long que at airline counter , what is the fault of passenger, is this not where the governance and regulatory authorities should step in to safeguard the interest of the passenger ? why should passenger pay differential fare ? i have my Uber booking receipt to prove what time i arrived at the airport. How else fo passenger prove that they arrived on time ? what is the control ?
Related complaints
-
Indigo Airline cancellation, booked the round trip tickets from Bangalore to Bhubaneswarabijayalaxmi priyadarsinee / Airliness Complaint / December 6, 2016 / Bangalore / KarnatakaToday I booked the round trip tickets from Bangalore to Bhubaneswara. I paid the amount of Rs5600 through Debit card. It got successfully booked. But after 10 mins I got the message that the bookings got cancelled. Then how I can it be possible When ... -
Air India Refused to issue boarding pass, booked a flight tkt. From New Delhi to BangaloreSnehdeep / Airliness Complaint / November 8, 2016 / Bangalore / KarnatakaI have booked a flight tkt. From New Delhi to Bangalore, flight no. AI 88, pnr no. Y8Z9B, departure date 06Nov2016, time-17:50 from new delhi international airport "T3", I reported at the main entry at 16.52, I saw board it showed closed check-in for...
-
Complaint regrading Refusal to Issue Boarding Pass JetKonnect 9W2782K.JEEVAN SHETTY / Airliness Complaint / October 3, 2016 / Bangalore / KarnatakaFlight : Jet Konnect 9W-2782 Departure : 15:50, Sat 01-Oct : Bangalore , In (Bangaluru Arpt -BLR) Arrival : 17:00, Sat 01-Oct : mangalore , IN(Bajpe -IXE) Class : Economy Name : Mr.Kolkebail Jeevan Shetty Airline PNR : WOIIRX CRS PNR : BEHJDH Ticket ...
-
Complaint against Malaysian Airlines flight from Bangalore to SingaporeShaiby Koshy / Airliness Complaint / September 15, 2016 / Bangalore / KarnatakaDear Sir, I have booked a malaysian Airlines flight from Bangalore to Singapore with Reference number L4L6C, the terms and conditions clearly said I can reschedule my Return Flight from Singapore to Bangalore,which was booked under MH Flex option pay...
-
Booking issued with indigo flights from kathmandu till bangalore, payments deductednaveen kumar / Airliness Complaint / August 5, 2016 / Bangalore / Karnatakawith reference , with the booking done on august 5, 2016 around 11:30,with flight indigo on there , own website, for flight from kathmandu till bangalore , payments have been paid from my state bank online payment,money has been deducted from my acco...
-
Complain regarding Etihad Airways is the lay over time adequate at Abu DabhiL. Sundar / Airliness Complaint / July 25, 2016 / Bangalore / KarnatakaI am planning to fly to San Francisco on 16.08.16 from Bangalore via Abu Dhabi. The flight details are NO 287 from Bangalore to Abu Dhabi and then NO 183 from Abu Dhabi to San Francisco. The arrival time at Abu Dhabi is 12.20 and the departure is 2.2...
Service issue | Complaint | Query | Feedback | Suggestion | Reply