Complain Travel Triangle - Pathetic trip, hotel stay, flight, Activities and transfer

Booking ID: 2082395

I'm sharing our event sequentially. Many things in the quotation remained a false promise from your third party agent.

We reached phuket on 11th feb 18, they promised to give local sim card which we didn't get at the time we arrived in airport. Next day during phi phi tour we purchased sim card of 299 thai bhatt as we didn't get the sim during entry.

Once after reaching hotel our accommodation got changed. We were supposed to get APK resort and SPA which we finalized 2 month's prior, in place of these, we got "The three APK", which was 1.5 km away from actual hotel and was in very corner where there was no connectivity from market, no rickshaw was available near by. They told us that they upgraded our hotel in place of our choiced hotel they provided worst hotel room. I don't understand why this last moment surprise.

We were 4(2 families) who booked to enjoy together but we got everything separately hotel stay transfer flights everything. If they would know booking will be separate then why they will choose Travel triangle same agent, Earlier agent promised to keep everything same later she told last minute change happened. This was again pathetic.
Attaching the image, where I had chat with Asha (Indian agent) she told booking was done together for all of us, but Thailand vendors had changed everything on last minute. We had communication with Thailand vendor where she is telling that everything is done by local Indian agent.

13th Morning we had told by local agent to get ready by 9 am they will pick us for drop airport for Pattaya. driver came at 8 am early. left without taking us. As we had flight at 12 we had to rush anyways. Airport was 26 km away. We paid 1100 thai bhatt for transfer. Unprofessional behavior rudely they talk in phone when we are urging them to come for pickup.

On 13th we got transfer to pattaya and next day we went to coral island for activities. There vendors were so rude. During para sealing they drag me towards boat for finishing the activity fast without instruction. I fall, got injured, still nobody showed humanity. Entire trip of mine became worse because of injury. Unable to complete rest other activities after doing payment. Attaching the image of my injury.

Other family who were with us they got good flight. While our flight was cheap and worst. They didn't provided food no lounge available for economy booking while in other flight it was all there. Even though taking good amount of equal price with both of us we got different accommodation flight and transfer.

It was the worst pathetic journey I had with travel triangle. they give everything to there third party team after that they don't even call you to ask the status.

Our third party agent name was Mangal yatra on which Asha Rajput (Number : 08770781291) was assisting me. I would say she was new or meant only to take money.

Even after booking a good package paying a good amount I had to pay to local service for same(Like for transfer to Airport from hotel as driver left without taking us). Don't know what communication they had with there vendors in Thailand. they do false commitment. at last customer suffers a lot.

I am uploading few picture of my injury I had during activities. Not only me few other people also got same injury because of there vendors unprofessional behavior without instruction they drag me toward boat

In attachment image it is clearly mentioned that we have to get ready by 9 am. Driver left at 8. Without taking us. Airport was 26 km away from hotel, where we were not even getting proper metered taxi. In turn we paid 1100 thai bhatt. on which he denied to give the receipt, but as we were running late we had no option.

Solution: I need refund for transfer which we paid 1100 Thai Bhatt. We had no fault driver came early and left without taking us.
Sim card- 299 Thai Bhatt - it was included in our package but we purchased next day there as we didn't get that during entry.