Refund of excessive amount paid due to Driver’s pressure & subsequent bad service provided
Complain ID : JGJN026713 19
Bribe Complaint
Complaint Date : March 27, 2017
- State : Maharashtra
- City : Mumbai
- Address: Veer Savarkar Marg, Mumbai-25
Dear Sir,
I write this mail with tremendous regret, to appraise you of a stark issue that I had faced recently. On 23.03.2017, I booked a cab from Mumbai Airport (Terminal 1B) to my office at Prabhadevi. On arrival of the cab at the airport to pick me up, the Driver asked me to Pay Rs. 100 to a person, allegedly towards parking fee at the Airport. On asking for a receipt, I was harshly told that "we charge Rs. 130, then we give receipt. For Rs. 100 you cant get a receipt. I was running late for a meeting and had no other choice but to pay this amount, without paying which the Driver said he cant go. Immediately on paying the amount to that person, he gave a certain share of it to the Driver.
Please note that I have been a regular traveler of Ola Cabs and I have never paid the parking fees, since parking fees are already included in the fare.
I had informed the driver that no such fee is paid by the traveler. However, the driver along with the person at the airport collecting the money forced me to pay the amount. I am well aware that these charges are included in the bill & when the trip ended I informed the driver about the same. However, he didn’t pay any heed to what I said and bluntly went away. So, as it turns out, eventually I paid Rs. 100 extra for no fault of mine.
Moreover, due to deduction of the amount payable directly from my ola money account, I could not pay him Rs. 100 less.
Furthermore, during the trip, I had requested him to take some short cuts which he didn’t oblige & never bothered to listen. And in the process took a long route, with traffic jams & signals, thus increasing the Bill.
In view of the facts narrated above, I requested OLA CABS to:
1. Refund me the excess Rs. 100 that I was forced to pay at airport on my ola money account. (The invoice generated after the trip was attached, which clearly showed that Airport parking charges are included therein.)
2. Take some stern action against this driver who is merely fooling your customers & are highly adamant & interested in increasing the bill, rather than the hassle free ride.
However, Ola gave me a reply in such a manner that I am telling a lie. I do not understand what is stopping them from refunding Rs. 100, when they are doing a business of Crores. I replied to their email, but they did not respond. I request to take some action in this regard. It is not a matter of Rs. 100 for me, I couldve let it go, but if these things persists the common man will suffer the most for no fault.
Please look into the matter.
Thanking You
Avirup Bhattacharya
I write this mail with tremendous regret, to appraise you of a stark issue that I had faced recently. On 23.03.2017, I booked a cab from Mumbai Airport (Terminal 1B) to my office at Prabhadevi. On arrival of the cab at the airport to pick me up, the Driver asked me to Pay Rs. 100 to a person, allegedly towards parking fee at the Airport. On asking for a receipt, I was harshly told that "we charge Rs. 130, then we give receipt. For Rs. 100 you cant get a receipt. I was running late for a meeting and had no other choice but to pay this amount, without paying which the Driver said he cant go. Immediately on paying the amount to that person, he gave a certain share of it to the Driver.
Please note that I have been a regular traveler of Ola Cabs and I have never paid the parking fees, since parking fees are already included in the fare.
I had informed the driver that no such fee is paid by the traveler. However, the driver along with the person at the airport collecting the money forced me to pay the amount. I am well aware that these charges are included in the bill & when the trip ended I informed the driver about the same. However, he didn’t pay any heed to what I said and bluntly went away. So, as it turns out, eventually I paid Rs. 100 extra for no fault of mine.
Moreover, due to deduction of the amount payable directly from my ola money account, I could not pay him Rs. 100 less.
Furthermore, during the trip, I had requested him to take some short cuts which he didn’t oblige & never bothered to listen. And in the process took a long route, with traffic jams & signals, thus increasing the Bill.
In view of the facts narrated above, I requested OLA CABS to:
1. Refund me the excess Rs. 100 that I was forced to pay at airport on my ola money account. (The invoice generated after the trip was attached, which clearly showed that Airport parking charges are included therein.)
2. Take some stern action against this driver who is merely fooling your customers & are highly adamant & interested in increasing the bill, rather than the hassle free ride.
However, Ola gave me a reply in such a manner that I am telling a lie. I do not understand what is stopping them from refunding Rs. 100, when they are doing a business of Crores. I replied to their email, but they did not respond. I request to take some action in this regard. It is not a matter of Rs. 100 for me, I couldve let it go, but if these things persists the common man will suffer the most for no fault.
Please look into the matter.
Thanking You
Avirup Bhattacharya
Related complaints
-
Group Animator demanding money for applying loanSai Tejaswi / Bribe Complaint / October 19, 2023 / Guntur / Andhra PradeshI am a member of DWCRA group. Recently we have received a loan of 2 lack rupees per person.Our group Animator "RP Ramana" demanding money of 2000 rupees per person(total 20,000 per group) for applying for loan. We have also denyed for money but the A... -
Money back of rs. 1000Priyanka Jain / Bribe Complaint / June 19, 2023 / Mira-Bhayandar / MaharashtraI paid 1000 as deposit to pap's marketing after long time period they give 1 task which I have completed they don't give my earnings and my deposit back which I refused earlier not to work with them on second day I have deposit it.
-
Illegal Activities at Ramjas School Pusa RoadRaj Kumar Anand / Bribe Complaint / April 17, 2023 / Central Delhi / DelhiRamjas School Pusa Road has illegalaly hiked its fees for the year 2023 from 94,800 to 102,600. This despite clear instruction from Department of Education and High Court that no private school can hike fee without Department of Education's permissio...
-
Passport pablamKalyan Mondal / Bribe Complaint / February 21, 2023 / Barasat / West Bengalমাননীয়। মেম অনেকটা নিরুপায় হয়ে মেল পাঠাতে বাধ্যহয়েছি মেম আমি কল্যান মন্ডল। ঠিকানা-কয়রা হেমন্ত বসু নগর এক নম্বর মাঠপাড়া. থানা-দত্তপুকুর .পোস্ট -কদমগাছি.জেলা-উত্তর ২৪ পরগনা.পিন-700125.ব্লক-বারাসাত1। ম্যাম আমি রাজমিস্ত্রি জোগারে কাজ করি অনেক কষ্ট...
-
The housekeeper staff asking for moneyRemya Raveendran / Bribe Complaint / October 28, 2022 / Lucknow / Uttar PradeshI had been to rgi on 24 th of sep and 9th of Oct . Both the times I saw the housekeeping staff asking for money from possibly every passenger in the washrooms. I have been regularly travelling and this was literally my first time witnessing them so s...
-
Regarding LPG cylinder deliveryrishu raj / Bribe Complaint / September 4, 2022 / / BiharGood day sir, This is Rishu Raj, consumer no. 7094100364 from Darbhanga, Bihar. Distributor name- Engineer Gas Service, Benta Road, Laheriasarai, Darbhanga Bihar. Sir, most humbly I want to inform you that of vendor named - Mahinder, is always creati...
Service issue | Complaint | Query | Feedback | Suggestion | Reply